If your withdrawal does not arrive in time, please contact us through the following methods:
- Ticket System: Submit the withdrawal amount and receiving card number (UnionPay) or receiving wallet address (stablecoin). Our finance team will respond through both your personal account and email, prioritizing your issue;
- Email: Send to finance@xnce.com;
- Online Customer Service: Can respond immediately, but please note that you will not receive subsequent notifications after leaving the customer service window. It is recommended to prioritize using tickets or email for follow-up.