Withdrawal arrival time varies by channel:

Cryptocurrency (USDT / USDC)

1. Weekdays: Applications submitted between 09:00–24:00 Beijing time usually arrive within 30 minutes;
2. Weekends and holidays: Applications submitted between 14:00–24:00 Beijing time usually arrive within 30 minutes;
3. Other time periods: Applications will be processed within 30 minutes after the above service time begins;
4. Long-term compliant users: Customers who have traded long-term on XNCE with no violations on record are not subject to the above time restrictions, and withdrawals usually arrive within minutes.

UnionPay Withdrawal

1. Weekdays and weekends/holidays: Applications submitted between 09:00–23:59 Beijing time (weekdays) / 14:00–23:59 (weekends and holidays) usually arrive on the same day;
2. Other time periods: Applications will be processed in the next working time period.

If you encounter withdrawal issues, please send an email to finance@xnce.com, and our finance team will assist you as soon as possible.