Estimated arrival time for each channel:

• USDT/USDC: Arrives after 1 network confirmation on the blockchain, typically 3-15 minutes
• Alipay/WeChat Pay: Usually arrives within 15-30 minutes
• Bank Transfer (UnionPay): Usually arrives within 30 minutes, may extend to 1 hour during peak periods or when acceptance merchants are insufficient

If funds do not arrive after the above time, please save your payment receipt and contact our online customer service by entering [Human Service] to transfer, or send an email to finance@xnce.com. Your funds are always secure.