NCE

Help Center

How can we help you?

Payment Issues

What does "Order Dispatch Failed" mean during deposit? How to resolve?

Updated 3/20/2026

"Order dispatch failed" is a notification unique to the RMB fiat currency channel, indicating that the merchant resources available to accept deposit orders at the current time are temporarily insufficient, which is a normal market liquidity fluctuation and does not indicate any problem with your account or payment.

Solutions (by priority):

  1. Switch channels: Try selecting other available payment channels on the page
  2. Retry later: Wait 5-10 minutes and initiate the deposit request again
  3. Recommended solution: Switch to USDT/USDC channel, which is not affected by merchant supply constraints and fundamentally solves the problem