Please stay calm — your funds have complete on-chain or bank transaction records and will not disappear.

Deposit not received (more than 1 hour for RMB channels, more than 30 minutes for USDT/USDC channels): Please prepare a screenshot of your payment receipt (including payment time, amount, transaction reference number), input [Human Service] through online customer service to transfer, or email finance@xnce.com to inquire.

Withdrawal not received (more than 3 business days): Contact finance@xnce.com, provide your withdrawal request record and account information, and the finance team will prioritize verification.