If you have forgotten your master password, please follow these steps to reset it through your personal account:

1. Log in to your personal account: https://my.xnce.com/zh/auth/sign-in
2. Go to the「Trading Account」page and click on the real account for which you need to reset the password
3. Click the「Settings」icon and select「Reset Password」
4. Enter your new password as prompted (requirements: at least 8 characters, must include uppercase and lowercase letters, numbers, and special characters).

After the reset is complete, you can log in to MT5 trading software with your new password. If you encounter any issues, please contact our online customer service for assistance.