NCE

Help Center

How can we help you?

MT5 Troubleshooting

MT5 lags or has quote delays, how to handle?

Updated 3/20/2026

Quote delays are usually caused by network routing issues between the client and server, which can be resolved by switching to a server node with lower latency.

Switching method:

  • Windows/Mac computer: Right-click the signal strength icon in the lower right corner of MT5 software, and select the node with the lowest latency from the server list
  • Android phone: Click the three horizontal lines menu in the upper left corner → [About] → Long press the XNCE Logo icon for about 15 seconds, feel the vibration or hear the prompt sound and then release, the switch is complete
  • iPhone/iPad: iOS version MT5 does not currently support manual server switching, it is recommended to try restarting the application or contact technical support