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Security Settings

How to Reset Authenticator If Lost or Device Changed?

Updated 3/20/2026

If you are unable to use it due to device loss, phone replacement, or accidental app deletion, please send an email to support@xnce.com. The email must include: registered email address, account holder name, ID number or passport number.

After the customer service completes identity verification, the authenticator will be reset within 2 business days. During the reset period, the account withdrawal function will be temporarily restricted.