Help Center

Emails from NCE Are Going to My Spam Folder. How Can I Make Sure I Get Notified of New Emails from NCE?

Solutions for NCE Email Delivery Issues

1. Check Spam Folder and Restore Emails

• Log in to your email and open the Spam folder.

• If you find NCE emails, select them and click “Not Spam” (Gmail) or “Move to Inbox” (other providers).

• If available, check the option “Always deliver similar emails to Inbox.”

2. Add Sender to Whitelist

Common Mailboxes

Gmail

• Open any email from NCE → click the three dots in the top-right corner → “Add to Contacts.”

• Go to Settings → See All Settings → “Filters and Blocked Addresses” → Create a new filter with NCE’s email address → choose “Never send it to Spam.”

Outlook/Hotmail

• Right-click the NCE email → “Add to Safe Senders.”

• Settings → Mail → Junk Email → Add NCE email address under Safe Senders.

QQ Mail / 163 / Yahoo

• Open the email → click “Add to Whitelist” or “Trust this Sender.”

Enterprise Email (e.g., Exchange)

• Ask your IT admin to add NCE’s domain (@ncemarkets.com and @xnce.com) to the global whitelist.

3. Check Email Filtering Rules

• Go to email settings → “Filters” or “Rules.”

• Ensure there’s no rule that automatically archives or deletes emails from NCE or with the keyword “NCE.”

4. Contact NCE

If you still don’t receive emails, contact NCE support ([email protected]):

• Ask them to check if your email is blacklisted (e.g., SPF/DKIM issues).

• Request to change the sending email address or provide tracking info (such as Message-ID).

5. Additional Tips

• Add a backup email address in your NCE account (e.g., Gmail, business email).

• Temporarily disable third-party anti-spam services (like 360, McAfee) and test.

• If the issue persists, use an email client (e.g., Outlook) with IMAP/POP3 to receive emails directly.

Online trading refers to buying and selling financial instruments over the internet, such as forex, stocks, and commodities.

To open a trading account, visit our account registration page and fill in the form provided.

The minimum deposit required to start trading varies by account type. Please check our account types for details.

Yes, you can trade on mobile devices by downloading our trading apps.

Contact our customer support team through email, phone, or live chat on our website.