Pusat Bantuan

Emails from NCE Are Going to My Spam Folder. How Can I Make Sure I Get Notified of New Emails from NCE?

Solutions for NCE Email Delivery Issues

1. Check Spam Folder and Restore Emails

• Log in to your email and open the Spam folder.

• If you find NCE emails, select them and click “Not Spam” (Gmail) or “Move to Inbox” (other providers).

• If available, check the option “Always deliver similar emails to Inbox.”

2. Add Sender to Whitelist

Common Mailboxes

Gmail

• Open any email from NCE → click the three dots in the top-right corner → “Add to Contacts.”

• Go to Settings → See All Settings → “Filters and Blocked Addresses” → Create a new filter with NCE’s email address → choose “Never send it to Spam.”

Outlook/Hotmail

• Right-click the NCE email → “Add to Safe Senders.”

• Settings → Mail → Junk Email → Add NCE email address under Safe Senders.

QQ Mail / 163 / Yahoo

• Open the email → click “Add to Whitelist” or “Trust this Sender.”

Enterprise Email (e.g., Exchange)

• Ask your IT admin to add NCE’s domain (@ncemarkets.com and @xnce.com) to the global whitelist.

3. Check Email Filtering Rules

• Go to email settings → “Filters” or “Rules.”

• Ensure there’s no rule that automatically archives or deletes emails from NCE or with the keyword “NCE.”

4. Contact NCE

If you still don’t receive emails, contact NCE support ([email protected]):

• Ask them to check if your email is blacklisted (e.g., SPF/DKIM issues).

• Request to change the sending email address or provide tracking info (such as Message-ID).

5. Additional Tips

• Add a backup email address in your NCE account (e.g., Gmail, business email).

• Temporarily disable third-party anti-spam services (like 360, McAfee) and test.

• If the issue persists, use an email client (e.g., Outlook) with IMAP/POP3 to receive emails directly.

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