Emails from NCE Are Going to My Spam Folder. How Can I Make Sure I Get Notified of New Emails from NCE?

Solutions for NCE Email Delivery Issues

1. Check Spam Folder and Restore Emails

  • Log in to your email and open the Spam folder.

  • If you find NCE emails, select them and click “Not Spam” (Gmail) or “Move to Inbox” (other providers).

  • If available, check the option “Always deliver similar emails to Inbox.”

2. Add Sender to Whitelist

Common Mailboxes

Gmail

  • Open any email from NCE → click the three dots in the top-right corner → “Add to Contacts.”

  • Go to Settings → See All Settings → “Filters and Blocked Addresses” → Create a new filter with NCE’s email address → choose “Never send it to Spam.”

Outlook/Hotmail

  • Right-click the NCE email → “Add to Safe Senders.”

  • Settings → Mail → Junk Email → Add NCE email address under Safe Senders.

QQ Mail / 163 / Yahoo

  • Open the email → click “Add to Whitelist” or “Trust this Sender.”

Enterprise Email (e.g., Exchange)

  • Ask your IT admin to add NCE’s domain (@ncemarkets.com and @xnce.com) to the global whitelist.

3. Check Email Filtering Rules

  • Go to email settings → “Filters” or “Rules.”

  • Ensure there’s no rule that automatically archives or deletes emails from NCE or with the keyword “NCE.”

4. Contact NCE

If you still don’t receive emails, contact NCE support ([email protected]):

  • Ask them to check if your email is blacklisted (e.g., SPF/DKIM issues).

  • Request to change the sending email address or provide tracking info (such as Message-ID).

5. Additional Tips

  • Add a backup email address in your NCE account (e.g., Gmail, business email).

  • Temporarily disable third-party anti-spam services (like 360, McAfee) and test.

  • If the issue persists, use an email client (e.g., Outlook) with IMAP/POP3 to receive emails directly.